Terms & Conditions - FlowCore MEP Ltd

Electrical & Mechanical Infrastructure Specialists

Terms & Conditions of Business

FlowCore MEP Ltd

1. Introduction

These Terms & Conditions (“Terms”) govern all quotations, proposals, works, services, labour, materials, maintenance, installations and contracts undertaken by FlowCore MEP Ltd (“FlowCore”, “we”, “our” or “us”).

By accepting a quotation, instructing us to commence work, issuing a purchase order, or otherwise engaging our services, the Client (“you” or “your”) agrees to be bound by these Terms.

2. Company Details

FlowCore MEP Ltd

Electrical, Mechanical and Building Services Contractor

Email: info@flowcoremep.co.uk

Website: flowcoremep.co.uk

Registered in England and Wales.

3. Quotations

3.1 All quotations are valid for 30 days unless otherwise stated.

3.2 Quotations are based upon information provided by the Client at the time of pricing.

3.3 Any variation, omission, change in specification, unforeseen site condition or additional requirement may result in additional charges.

3.4 Unless expressly stated, quotations exclude:

Structural works
Builders’ works
Asbestos removal or remediation
Specialist surveys
Utility provider charges
Planning fees
Building Control fees
Permit fees
Out-of-hours working
Traffic management
Temporary accommodation costs

3.5 FlowCore reserves the right to withdraw or revise any quotation before formal acceptance.

4. Scope of Works

4.1 Works shall be carried out in accordance with the accepted quotation, specification and any agreed drawings.

4.2 Any additional works requested by the Client shall constitute a variation and may incur additional costs.

4.3 Variations may be instructed verbally but will be confirmed in writing wherever practical.

4.4 Where site conditions differ from those reasonably anticipated, FlowCore reserves the right to revise costs and programme durations accordingly.

5. Programme and Completion

5.1 Any commencement or completion dates are estimates only unless specifically agreed in writing.

5.2 FlowCore shall not be liable for delays caused by:

Adverse weather
Client delays
Restricted site access
Third-party contractors
Utility providers
Material shortages
Force majeure events
Regulatory requirements

5.3 Extensions of time shall be granted where delays arise from circumstances beyond FlowCore’s reasonable control.

6. Client Responsibilities

The Client shall:

Provide safe and unrestricted access to the work area.
Ensure adequate utilities are available where required.
Obtain any permissions, licences or approvals unless specifically included within our scope.
Provide accurate information relating to existing services and site conditions.
Ensure all areas are clear and ready for works.

FlowCore shall not be responsible for delays or costs arising from failures to meet these obligations.

7. Electrical and Mechanical Installations

7.1 All electrical works shall be carried out in accordance with current applicable regulations and industry standards.

7.2 Mechanical installations shall be completed in accordance with applicable legislation, manufacturer’s recommendations and recognised industry practice.

7.3 Existing installations discovered to be unsafe, non-compliant or defective may require remedial works before completion of the contracted works.

7.4 Any remedial works outside the agreed scope shall be chargeable.

8. Health and Safety

8.1 FlowCore operates a health and safety management system and all personnel shall comply with site safety requirements.

8.2 The Client shall notify FlowCore of any known hazards before commencement.

8.3 FlowCore reserves the right to suspend works where site conditions present a safety risk.

9. Materials and Equipment

9.1 Materials supplied remain the property of FlowCore until paid for in full.

9.2 Equivalent products may be substituted where specified products become unavailable, provided performance is not materially affected.

9.3 The Client shall be responsible for the security of materials delivered to site.

10. Payment Terms

10.1 Unless otherwise agreed in writing, invoices are payable within 14 days of the invoice date.

10.2 For larger projects, staged payments may be required.

10.3 FlowCore reserves the right to request:

Deposits
Interim payments
Advance payments for bespoke materials

10.4 Payment shall not be withheld due to disputes relating to unrelated matters.

10.5 Time for payment shall be of the essence.

11. Late Payment

11.1 Overdue accounts may incur interest pursuant to the Late Payment of Commercial Debts (Interest) Act 1998, together with compensation and debt recovery costs.

11.2 FlowCore reserves the right to:

Suspend works
Suspend warranties
Refuse further attendance
Recover legal and collection costs

until outstanding sums are paid in full.

12. Ownership of Goods

12.1 Legal and beneficial ownership of all goods supplied remains with FlowCore until full payment has been received.

12.2 The Client grants FlowCore permission to enter premises where necessary to recover unpaid goods where legally permitted.

13. Defects and Warranty

13.1 FlowCore warrants workmanship for a period of 12 months from practical completion unless otherwise stated.

13.2 Manufacturer warranties remain subject to the manufacturer’s terms and conditions.

13.3 Warranty claims must be reported promptly in writing.

13.4 The warranty does not cover:

Misuse
Neglect
Third-party interference
Lack of maintenance
Accidental damage
Normal wear and tear
Alterations by others

13.5 FlowCore shall be given reasonable opportunity to inspect and rectify any alleged defect.

14. Limitation of Liability

14.1 FlowCore’s total liability arising from any contract shall not exceed the value of the relevant contract.

14.2 FlowCore shall not be liable for:

Indirect losses
Consequential losses
Loss of profit
Loss of business
Loss of contracts
Loss of goodwill
Business interruption

14.3 Nothing within these Terms excludes liability for death, personal injury, fraud or any liability which cannot legally be excluded.

15. Existing Services

15.1 Whilst reasonable care shall be taken, FlowCore cannot guarantee the accuracy of information provided regarding existing hidden services.

15.2 Any costs arising from inaccurate information, undisclosed services or unforeseen conditions shall be chargeable.

16. Force Majeure

FlowCore shall not be liable for failure or delay caused by circumstances beyond its reasonable control including:

Natural disasters
Flood
Fire
Pandemic
Industrial disputes
Government action
Utility failures
Material shortages

17. Termination

17.1 Either party may terminate the contract upon material breach by the other party.

17.2 The Client may terminate for convenience only upon payment of:

Completed works
Materials ordered
Costs incurred
Reasonable loss of profit on remaining works

17.3 Upon termination, all outstanding sums become immediately due.

18. Intellectual Property

All drawings, designs, calculations, reports, methodologies and documentation produced by FlowCore remain its intellectual property unless otherwise agreed in writing.

19. Photography and Marketing

FlowCore may photograph completed works and use such images for marketing, website, social media and promotional purposes unless the Client requests otherwise in writing before project completion.

No confidential information will be disclosed.